Results Oriented
Our record speaks or itself. See how our workshops have helped others and produced actual results, then contact us to see what we can do for you.
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Telephone Skills for Business Development
Results of Training Sessions for Business Banking Officers
January 2006 thru December 2006
Number of Calls: 5,050
Number of Contacts: 1,568
Total Appts: 560
Percentage of Contacts to calls: 31%
Appointments to contacts: 36%
January 2007 thru December 2007
Number of Calls: 8,622
Number of Contacts: 2,974
Total Appointments: 1237
Percentage of Contacts to calls: 34%
Appointments to contacts: 42%
A Contact occurs when the officer speaks to the targeted individual. An Appt. occurs when the decision maker agrees to meet with the officer. All business banking appointments are with non-clients.
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Telephone Skills for Expanding Client Relationships
Results of Training Sessions for Personal Bankers
January 2006 thru December 2006
Number of Calls: 18,427
Number of Contacts: 8,783
Total Appts: 2,667
Percentage of Contacts to calls: 48%
Appointments to contacts: 30%
January 2007 thru December 2007
Number of Calls: 17,837
Number of Contacts: 6,850
Total Appointments: 2,252
Percentage of Contacts to calls: 38%
Appointments to contacts: 33%
A Contact occurs when the officer speaks to the targeted individual. An appointment occurs when the client/prospect agrees to meet with the officer at the branch. Majority of these appointments were with existing bank clients.