Results Oriented
Our record speaks or itself. See how our workshops have helped others and produced actual results, then contact us to see what we can do for you.
____________________________________________________________________________
Telephone Skills for Business Development
Results of Training Sessions for Business Banking Officers
January 2010 thru December 2010
Number of Calls: 7,066
Number of Contacts: 2,022
Total Appts: 765
Percentage of Contacts to calls: 29%
Appointments to contacts: 38%
January 2011 thru December 2011
Number of Calls: 7,443
Number of Contacts: 2,127
Total Appointments: 710
Percentage of Contacts to calls: 29%
Appointments to contacts: 33%
A Contact occurs when the officer speaks to the targeted individual. An Appt. occurs when the decision maker agrees to meet with the officer. All business banking appointments are with non-clients.
____________________________________________________________________________
Telephone Skills for Expanding Client Relationships
Results of Training Sessions for Personal Bankers
January 2010 thru December 2010
Number of Calls: 11,993
Number of Contacts: 4,771
Total Appts: 2,069
Percentage of Contacts to calls: 40%
Appointments to contacts: 43%
January 2011 thru December 2011
Number of Calls: 5,992
Number of Contacts: 2,085
Total Appointments: 949
Percentage of Contacts to calls: 35%
Appointments to contacts: 45%
A Contact occurs when the officer speaks to the targeted individual. An appointment occurs when the client/prospect agrees to meet with the officer at the branch. Majority of these appointments were with existing bank clients.